Honest grades are the whole business. Here is exactly what each one means.
Factory sealed, never opened. Full manufacturer warranty.
Opened and returned unused. Inspected, repackaged. 1-year warranty.
Professionally refurbished. No visible marks. Battery 90%+. 1-year warranty.
Light cosmetic marks that don’t affect use. Battery 85%+. 1-year warranty.
Battery health, screen (dead pixels, touch, brightness), every port and button, all cameras, Wi-Fi, Bluetooth, cellular on two carriers, speakers and mics, sensors, water-seal check, and a factory reset with the previous owner’s data wiped to NIST standards.
New items carry the manufacturer’s warranty. Open Box and Refurbished carry a 1-year Mobiles Outlet warranty covering any hardware fault. Batteries are covered for 6 months to 80% health.
30 days from delivery, any grade, any reason. Email your order number and we send a prepaid label. Refund within 3 business days of receipt.
Ask us for photos of the exact unit before you buy.